Help centre
Answers to the questions we get asked most, for travellers and for guides.
Für Reisende
What does it cost to book?
The price you see on a tour is the price you pay. It already includes our platform cost, and the breakdown on the tour page shows you exactly how the total splits between the guide and us before you book anything.
There is no booking fee added at checkout, no service charge that appears on the last screen, and no charge for paying by card.
When am I charged, and when is it confirmed?
It depends on how the guide set up the tour, and the tour page tells you which it is.
Instant book means your place is confirmed as soon as you pay.
Request to book means the guide reads your request first. Nothing is charged until they accept, and if they do not answer within 48 hours the request expires on its own and you are charged nothing.
Can I cancel, and what do I get back?
Yes, and what you get back depends on the cancellation policy the guide chose, which is shown on the tour page before you book and again on your booking.
When you start a cancellation we tell you the exact amount you will be refunded before you confirm it. If the guide cancels, you are always refunded in full.
Why are some prices in a different currency?
Each guide sets their price in their own currency, so a grid of tours can mix francs and euros. You can pick a currency at the top of any page and we will show every price converted into it, at the day's reference rate.
That conversion is a reading aid, not the price. You are charged in the currency the guide set, which is the one shown next to every converted figure, and your bank decides the rate on the day.
Für Guides
How do I start selling tours here?
Create an account, add guiding to it, and you will land on the tour builder. It runs to eight steps and takes about five minutes for a tour you already run: the basics, how long it is and who it is for, where you meet, the itinerary, your price, photos, and the dates you are available.
Nothing goes live until you send it for review, and you can leave and come back at any point. There is a ten-minute walkthrough on your dashboard if you would rather watch somebody do it.
What do I keep from each booking?
One platform cost, published on the site and itemised on every booking. No commission tiers, no seasonal rates, and nothing charged on services you did not provide.
You set your price and you keep the rest. The exact split is shown on the pricing step while you are setting the price, and again on every booking you receive.
When do I get paid?
Stripe pays you directly, into the account you connect during setup. The money is released after the tour has happened rather than the moment a traveller books.
That is deliberate: a booking taken in May for August would otherwise leave you holding money for work you have not done, and a cancellation would have nothing left to reverse. You will see the amount in your Stripe balance before it reaches your bank.
How should I price a tour?
Three ways, and the pricing step explains each one as you pick it.
Per person charges each traveller the same rate. Per person, cheaper for bigger groups lets you set a rate for each group size, which is how most private tours are priced. One fixed price charges the same for the whole booking regardless of how many come.
If you choose group-size tiers, the editor counts how many of your group sizes have a price and tells you when every one is covered. A size with no price is a traveller who cannot book.
Can I stop last-minute bookings, or keep a date to one group?
Both, on the details step.
Notice needed sets how many hours before the start time instant booking closes. At 0 somebody can book a tour starting in ten minutes; at 24 they cannot book one starting tomorrow morning.
Private tour means one group per date. The first booking closes that date whatever its size, so nobody is added to somebody else's day.
If someone books one tour, are my other tours still bookable at that time?
No. A confirmed booking closes those hours on every tour you run, not just the one that was booked, with a turnaround gap either side so you are not expected to finish in one place and start in another at the same minute.
This is on by default and you do not have to do anything for it. If you work with other guides and want your tours bookable at the same time, you can turn off Only book me for one tour at a time in your guide profile, where you can also set how long the gap between tours should be.
How do I mark days I am not available?
On your dashboard calendar, once. Block the days there and they close on every tour you run, so there is no need to go through each tour's availability and untick dates.
Time off is absolute: it applies whether or not you allow overlapping bookings, and it does not touch bookings that are already confirmed. If you need to get out of one of those, cancel the booking itself so the traveller is told and refunded.
Why was my tour sent back?
Every tour is read by a moderator before it goes live, and edits to a live tour are read again. When something needs changing you get the list of what and why, on the tour itself, and the tour stays exactly as you left it until you resubmit.
The usual reasons are a description that does not say what actually happens, photos that are not of the tour, or a group size with no price behind it.
What happens if I have to cancel?
The traveller is refunded in full, always, whatever the tour's cancellation policy says. That policy governs what a traveller gets back when they cancel, not what happens when you do.
Cancelling is sometimes unavoidable and we would rather you did it early than went ahead with a tour you cannot run. Do it as far in advance as you can: it is somebody's trip, and the further out you cancel the more chance they have of finding another guide.
Nicht dabei? Frag uns. Wir antworten dir und nehmen die Frage hier auf, wenn sie öfter kommt.