Do I get an invoice for the platform cost?
Yes. At the start of each month we issue you an invoice for the platform cost of the month before, listing every booking it was worked out from. There is nothing to pay on it: it records what was already taken.
You can open and print it from your earnings page. If a booking was refunded, the platform cost on it was given back in proportion, and that credit appears on the invoice for the month the refund happened.
Card, through us. The platform cost came out of each card payment at the moment the traveller paid, before your share reached your Stripe account.
A deposit, then you take the rest. The platform cost is the deposit the traveller paid us when they booked. It never passed through your hands. The booking value on the invoice is the full price the traveller agreed to, not the part you were handed on the day.
We are established in Switzerland, so no Swiss VAT is charged on it. What that means for you depends on your country and how you are registered, and your accountant can tell you.
You can add a VAT or tax number and a billing address on your earnings page. They appear on your invoices from then on; ones already issued stay as they were sent.
Still stuck? Write to us.